Microsoft demos "receptionist of the future"

Microsoft demos "receptionist of the future"

Postby Markus Waibel on 01 Aug 2008, 09:09

Software giant Microsoft has just demonstrated their work on what they call the "receptionist of the future". An early version of the robot uses visual and voice recognition as well as speech synthesis to perform basic tasks.

CNET writes
In a video, two Microsoft employees approach the robot, who said (in a rather robotic voice) "Which building do you want to go to?"

After checking that she heard the visitors correctly, and double-checking both workers want to take the same shuttle, the robot declares: "It should be here in four minutes."


Microsoft itself will use the robot to handle shuttle requests in its own buildings. For the moment Microsoft has only presented the Software aspects of the robot, but Chief Research and Strategy officer Craig Mundie hinted that the current software robot is "just the tip of the iceberg."

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Microsoft's Receptionist of the Future
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Markus Waibel
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Re: Microsoft demos "receptionist of the future"

Postby Nyoko on 01 Mar 2010, 02:33

Markus Waibel wrote:Software giant Microsoft has just demonstrated their work on what they call the "receptionist of the future". An early version of the robot uses visual and voice recognition as well as speech synthesis to perform basic tasks.


Fascinating for sure - but how well are automated receptionist technologies really going to catch on? There certainly appears to be no shortage of receptionist jobs just yet. And even though they're sometimes crabby toward you and your customers, having a receptionist salary on your payroll is probably still more cost effective. That said, this trend will be interesting to watch develop...
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Re: Microsoft demos "receptionist of the future"

Postby zappepcs on 10 Apr 2010, 01:39

The title tells you what is wrong with this: they are targeting an occupation. Not that this is wrong, but they are taking AI (12 sided mobius object) and trying to stuff it into a pyramid shaped hole in a historically inflexible area of the workforce. To meet the demands of the market for receptionists it will have to also make coffee like a waitress for impromptu meetings of 6+ people, help the finance department with filing from time to time, and know what to do when the copier/shredder/fax machine stops working correctly, or at least not working correctly according to the new guy in marketing, take photos for the ID badges, run to the deli to pick up a couple of late lunch meals for two VPs, and drop by the cleaners on the way to work to pick up shirts for the CFO. No matter how hard they work in Redmond, it's not going to happen like they are planning. You have to target skills, not jobs. You have to build tools, not replacements. Glossy four color hyperbole about the future is certified BS. If it's not good for anything now, it's just a toy, a gizmo, and a tragedy because it distracts from the real work that needs to be done. harumph
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